MARKAYI TANIMA VE MARKAYI KULLANMA SÜRELERİNİN MARKAYA BAĞLANMAYA OLAN ETKİSİ OLUMLAMA İLE DEĞİŞEBİLİR Mİ?
DOI:
https://doi.org/10.5281/zenodo.7757405Anahtar Kelimeler:
Brand Loyalty, Affirmation, Behavioral Studies In MarketingÖzet
Firmaların üzerinde en çok durdukları pazarlama konularından markalarının bilinirliğini ve tüketicilerin markalarına olan bağlılıklarını yaratmak ve sürdürmektir. Bu amaçla üretim fikrinden satış sonrası hizmete kadar olan tüm pazarlama sürecinde marka bilinirliği ve bağlılığı konusunda çeşitli çalışmalar yapmak durumundadırlar. Diğer yandan uzun zamandır faaliyet gösteren firmaların ise marka bilinirlikleri kendiliğinden de oluşabilmektedir. Konuyla ilgili yapılan çalışmalar tüketicilerin bir markayı ne zamandır tanıdıkları ve ne kadar süredir bu markayı kullandıkları, markaya olan bağlılıklarını da etkilediğini göstermektedir. Son dönemde davranışsal çalışmalarında kullanılmaya başlayan bir kavram olan olumlama kavramı ise insan psikolojisi açısından pozitif durum yaratması nedeniyle pazarlama alanında da kullanılabilir bir kavram olarak karşımıza çıkmaktadır. Bu çalışmada olan markayı tanıma ve kullanma süresilerinin marka bağlılığı üzerinde yarattığı etkinin olumlama yardımıyla değiştirilip değiştirilemeyeceğini tespit etmektir. Olumlama ile manipüle edilen deney grubu ve nötr durum için oluşturulan kontrol grupları ayrı ayrı ve birlikte analize tabi tutulmuş ve sonuçta olumlamanın, markayı tanıma ve kullanma sürelerinin marka bağlılığı üzerindeki etkisini azalttığı gözlenmiştir. Bir başka ifadeyle firmaların marka bağlılığı yaratmada en etkili silahı olan tanınırlık ve kullanılırlık sürelerine bel bağlamalarının yanlış olduğu, olumlama gibi dışsal faktörler aracılığıyla bu etkinin kolaylıkla azaltılabileceği saptanmıştır.
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